004 - Maximizing the Customer Experience with CIG Construction, Pt. 2

004 - Maximizing the Customer Experience with CIG Construction, Pt. 2

The conclusion of our discussion with the husband and wife team Kelly and Janice Stitzer.

Show notes

Welcome to Episode 004 of GAF's Contractor's Corner podcast! We talk to roofing professionals about what's driving their business. The podcast is hosted by Don Kilcoyne and features interviews with contractors as well as experts on topics of use to contractors. Join the discussion in the comments section, subscribe wherever it is you listen to podcasts, and email your questions and feedback to us at ContractorsCorner@gaf.com.

This episode is the conclusion of our discussion with Kelly and Janice Stitzer of CIG Construction in Colorado. If you have not yet listened to the first part of our conversation, please tune in to Episode 003 before listening to this one.

Kelly and Janice stopped by to discuss the importance of branding, what they look for when hiring new employees, the value of working with an executive coach, and what's in store for the future of CIG Construction.

Topics discussed:

(0:00) Intro (0:30) The importance of branding (2:54) What to look for in employees (3:52) The value of referrals (6:57) Staying in business, and continuing to grow (10:19) Breakthrough Academy (11:43) Working on the business vs. in the business (14:56) How it feels to take a step back (16:57) Replacing yourself and having an exit strategy (18:49) One piece of advice for contractors (22:17) Looking towards the future

Learn more about what we discussed in this episode:

Connect with us:

GAF on Twitter @gafroofing, Facebook, and on the Web.

Email Contractor's Corner at ContractorsCorner@gaf.com.

CIG Construction on Twitter @CIGConstruction, Facebook, Instagram, and on the Web.

Hosts

Don Kilcoyne

Don Kilcoyne

Don Kilcoyne is the host of the GAF Contractor's Corner podcast.

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Guests

Janice Stitzer

Janice Stitzer

Janice Stitzer is the Co-Founder of CIG Construction, alongside her husband Kelly. Janice worked in real estate and finance before deciding to join Kelly in the roofing/contracting industry.

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Kelly Stitzer

Kelly Stitzer

Kelly Stitzer is the Co-Founder of CIG Construction alongside his wife Janice. He's a third-generation general contractor who grew up around commercial job sites.

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